Clients have options when it comes to choosing a limo transport service, so if you want to stay in business, it is very important to attract new customers and keep existing one. The job is not done once you attract new clients; you need to make sure that you provide a memorable customer experience to ensure that they will come back when next they need limo service. Once they are extremely satisfied with your services, they will tell others about you. Read on to find out three vital steps to impressing your clients and keep them coming.
Your employees are the face of your limo business, because they are the ones that will interact with your clients and drive them to their destination. They can either make or break your business with their attitude towards the client, so make sure that you hire professional chauffeurs that are courteous and responsible. They should have extensive knowledge about different routes in the city and exhibit excellent customer skills, treating client with great respect. Hire someone that understands what the job requires of them and that values the safety and comfort of your clients.
2. Create a positive customer service experience
One of the best ways to ensure you attract customers is by providing great customer service. If you want your clients to keep coming back, you should impress them with exceptional customer service. Pay careful attention to details to make sure clients are impressed with your service right from the start. Your chauffeur should be appropriately dressed and right on time to pick up the client, so that they don’t miss their appointment. Equally important is the need to ensure that your vehicles are in pristine condition and perfectly clean both inside and out.
3. Invest in a Website
The internet has become a great place for people to obtain information about any services or products that they require. This is not different when it comes to limo business, clients can easily obtain contact information about your limo business from the internet if you have a website. Make sure to invest in a professional, easy-to-navigate website that offers video footage of your limo interiors. The website should also include your client’s testimonials as well as rates for your services. You are providing your clients with the option of communicating with your business online.
The website affords clients the option of making orders via the internet, this ease sets your company apart from the competition. You can also use the limo software that allows customers to order rides directly from their smartphone. You can also create an email list to connect with customers on a personal level. With an email list, your clients will be updated on news about the company such as existing discounts, upcoming events and special promotions. You can also send thank you notes to your customers; remember it is the little things that make a difference.
Perry Stephens – The Call Center Blog