Uber is a location-based smartphone app with a slick interface that connects users with drivers using the GPS capabilities of their smartphones to know the exact location of the user. The driver then takes the rider to the destination of their choice. The fare is charged to the passenger’s credit card and is processed by the tech company taking a cut which is usually about 5-20%.
Consider just some of the reason why the Public is absolutely in love with Uber
Incredible user experience
If you are using the app for the first time, you will need to input your details along with a photo of your credit card all within a minute. Right after that you can order a car and track the car’s location. You don’t have to faff around with a cash machine at the back of a taxi, your credit card is charged and the receipt is sent to your email. The service is offered at a reasonable price, which makes it all the more appealing.
Impressive customer service
Think excellent customer service, think Uber. Uber is the very definition of an impeccable customer service. Some major complaints against taxi drivers include their foul-mouthed rants, high prices as well as distasteful smells inside the cabs. Uber drivers own the cars and hence they ensure that the cars are clean and in excellent conditions. If ever there is a problem with your car, you will receive instant help and at times compensation in form of Uber credit. With Uber you will get a slice of luxury with some of the amenities in the cars. These cars are fitted with Wi-Fi, TVs, phone chargers etc. Uber drivers are reliable, professional and courteous. They will take your bag, get the door for you and offer refreshments. The apps also allow users to rate the drivers based on their services, this feedback from clients ensure that their high standards are maintained
Uber connects with customers on social media
Social media has generally become a potent platform for business owners to advertise their business. Uber effectively utilizes social media to great advantage. The company uses this platform to connect with customers by creating engaging content that appeal to their customers. This is just one of the reason why Uber is popular, the clients feel like they are part of the company and simply tell others about it. The tech company is known for staging the best publicity stunts that get everyone thrilled. Weber does more than just offer rides, it also brings in flu shots, ice cream, picks up toys for children during Christmas and even bring kittens to users’ doors, party buses at festivals, the list is just endless. The company organizes special events to show-off some of what it can do, so that potential and current users will keep talking about Uber.
Uber is all about providing a reliable and safe experience; it is no doubt that the public is in love with the tech company. The Home Lottery is another that offers a great experience.